About Framework
Founded in 2020, Framework Computer Inc. is an American laptop computer manufacturing start-up that focuses on building planet-friendly laptop computers designed to be easy to upgrade, customize, and repair. Today, Framework’s business scope covers the United States, Canada, the United Kingdom, Germany, France, Ireland, Austria, the Netherlands, Australia, Belgium, Spain, Italy, and Taiwan.
★★★★★
“The Dimerco team moved fast, ramping up both space and labor as needed. They are the right size partner for us – large enough to handle our significant requirements, but not so large that bureaucracy slows them down.”
Lauren Mitchell
Head of Logistics, Framework
Challenge
Before Framework’s direct-to-consumer launch, global demand for its products was already high, so the company sought a third-party logistics partner that could ramp up quickly to support this growth.
Dimerco’s Contract Logistics team was chosen to handle order fulfillment for consumers in North America, Europe, and a growing number of other countries from one of Dimerco’s Taiwan distribution centers.
Keys to Success
Efficient Operations
Dimerco optimized operations through system implementation and process optimization to handle higher order volumes with faster processing and streamlined workflows.
Smarter Inventory Control
Through systematic inventory control and the introduction of new WMS tools like integrated pick lists and batch picking, Dimerco enhanced inventory accuracy and warehouse handling capabilities.
Digital-First Integration
By integrating eWMS, mobile apps, and automated systems, Dimerco supported Framework’s digital evolution. Deploying MyDimerco and visual operation tools also elevated both internal management and customer experience
Fast Facts
Since Framework launched its first product, Dimerco has helped expand its global distribution network and continues to provide comprehensive warehousing solutions.
Framework manages thousands of SKUs with 15-20 SKUs per order, far more complex than typical e-Shipments of just 1-3 SKUs.
By implementing customized warehousing solutions, Framework rapidly scaled its outbound operations, tripling order volume through more efficient picking and packing.
Results
Dimerco successfully supported the launch by scaling up labor and space, maintaining over 99% order picking accuracy, and establishing a collaborative approach that enables staff to work as one integrated team.
“As a fast-growing, venture-funded startup, we need an agile, scalable distribution operation. Dimerco was the perfect fit for us operationally and culturally, helping us to launch new products and then scaling up to support our steady growth.”
Lauren Mitchell, Head of Logistics, Framework
