About Framework
Founded in 2020, Framework Computer Inc. is an American laptop computer manufacturing start-up that focus on building planet-friendly laptop computers designed to be easy to upgrade, customize, and repair. Today, Framework’s business scope covers the United States, Canada, the United Kingdom, Germany, France, Ireland, Austria, the Netherlands, Australia, Belgium, Spain, Italy, and Taiwan.
“The Dimerco team moved fast, ramping up both space and labor as needed. They are the right size partner for us – large enough to handle our significant requirements, but not so large that bureaucracy slows them down.”
Lauren Mitchell
Head of Logistics, Framework
Challenge
Before Framework’s direct-to-consumer launch, global demand for its products was already high, so the company sought a third-party logistics partner that could ramp up quickly to support this growth.
Dimerco’s Contract Logistics team was chosen to handle order fulfillment for consumers in North America, Europe, and a growing number of other countries from one of Dimerco’s Taiwan distribution centers.
Keys to Success
Efficient Operations
Smarter Inventory Management
Digital-First Integration
Fast Facts
Results
Dimerco successfully supported the launch by scaling up labor and space, maintaining over 99% order picking accuracy, and establishing a collaborative approach that enables staff to work as one integrated team.
“As a fast-growing, venture-funded startup, we need an agile, scalable distribution operation. Dimerco was the perfect fit for us operationally and culturally, helping us to launch new products and then scaling up to support our steady growth.”
Lauren Mitchell, Head of Logistics, Framework
