About the Company
A Fortune 500 leading global distributor of PCs and technology equipment based in the U.S., the company delivers comprehensive technology products, services, and solutions to a broad customer base, including OEMs, EMS providers, system integrators, ISVs, and value-added resellers. With operations in over 50 countries and 300+ sales locations, the company has a strong presence across key markets, including North America, Europe, the Middle East, and the Asia-Pacific region, with a particularly robust footprint in Southeast Asia, China, and India.
★★★★★
“Dimerco earned our trucking business for the Malaysia-Singapore loop because they invested in building a strong system to track shipments. In many logistics operations, customer service is constantly calling the warehouse for status updates. With the Dimerco system, we can enter a customer-specific reference number into the portal and get those answers immediately.”
Asia Logistics Director
Global Electronics Company
Challenge
In Southeast Asia, this distributor regularly ships thousands of orders to different customers. All mixed freight is consolidated at distribution terminals in Singapore and Malaysia. The company wanted to shorten distribution time, ensure order accuracy, and gain full visibility over cargo movement.
Dimerco was selected to handle the complexity by digitizing the warehousing and delivery. A key part of this solution includes a critical freight loop between the company’s supplier hub in Johor Bahru and Dimerco’s terminal in Singapore.
Keys to Success
Seamless Data Integration
Dimerco streamlines operations by importing the customer’s shipping manifest into its system before cargo departure. This early-stage data integration ensures smooth processing and accurate shipment preparation.
Real-Time Visibility Through Mobile Scanning
Dimerco’s mobile scanning tools, used at terminals and by truckers, provide instant shipment updates. Cartons are scanned upon arrival to link to POs, identify errors early, and speed up quality checks. Trucking progress is also synced in real time for full visibility.
Always-On Shipment Tracking
With Dimerco’s 24/7 web-based tracking portal, the company and its suppliers can monitor shipments anytime, anywhere. This reduces the need for manual status checks and empowers users with instant access to shipment information via a customer-specific reference number.
Fast Facts
Distribution cycle time was reduced from 2 days to ½ day
An accuracy rate of 99.99% was maintained on 600,000+ cartons handled
Live shipment status tracking was used to reduce phone and email communication
Results
This leading global electronics distributor teamed up with Dimerco to tame this complexity by digitizing the warehousing and delivery process for a critical freight lane in Southeast Asia, which significantly improved the overall shipping efficiency.
“For our large volume of mixed customer cargo, it’s important to have a digitized process for receiving, processing and tracking. Dimerco has helped us create a faster, simpler process to meet the needs of our demanding customers.”
Asia Logistics Director, Global Electronics Company
