About ITW
ITW is a Fortune 200 global manufacturer. The company operates through seven key segments, including Automotive OEM, Construction Products, Food Equipment, Polymers & Fluids, Specialty Products, Test & Measurement and Electronics, and Welding. Leveraging its unique business model, ITW delivers consistent growth, strong margins, and superior returns in markets that demand innovative, customer-focused solutions.
★★★★★
“Dimerco’s expertise has been a game-changer for our Penang shipments since 1990. Their strong carrier relationships secured lower container rates, and the direct routing ensured faster, more predictable ship times.”
ITW Meritex Sdn Bhd
Challenge
The company runs three high-volume manufacturing plants in Penang, Malaysia, and, to remain competitive, must control shipping costs from there to its global customer base. However, unreliable ocean freight services often forced reliance on costly air freight to meet delivery deadlines.
Dimerco was chosen for its ability to provide reliable integrated ocean, air, and customs brokerage solutions, helping the company reduce costs while improving service efficiency.
Keys to Success
Strong Partnerships and Network
By leveraged Dimerco’s carrier relationships and shipment volume, ITW secured lower container rates and cost-effective ocean freight for non-urgent shipments.
Reliable Shipping Planning
Dimerco provided ITW with direct container to destination ports for faster, more predictable ship times.
Digital Efficiency and Visibility
Through MyDimerco app, ITW streamlined invoice verification and enabled real-time shipment tracking.
Fast Facts
ITW began working with Dimerco in 1990 for integrated solutions from Penang, Malaysia.
Penang houses three of ITW’s high-volume manufacturing plants.
Shifting to integrated freight solutions with tech-aided processes controls shipping costs and maintains competitiveness.
Results
The collaborative partnership between ITW and Dimerco has resulted in faster ship times and a lower overall global shipping cost out of Malaysia.
“We can now confidently rely on ocean freight, significantly reducing our reliance on air freight and overall shipping costs.”
ITW Meritex Sdn Bhd
